";
content += "  | |
| Two years ago TEK Stainless Piping Products Vice President and General Manager Jim Hoefner realized his ";
content += "organization needed to do something to start converting business away from the competition. "; content += "\"We needed something to separate ourselves from some major competition,\" said Hoefner of the companies, which "; content += "had 75% of the compression fitting market in 2004. \"We needed to provide more service than they could.\" | ";
content += " |
| After approaching 10 key customers, Randolph, MA-based TEK presented the concept of available inventory for ";
content += "timely order fulfillment on side, while reducing costs. The result is the TEK X Press a mobile warehouse/sales office ";
content += "product fulfillment unit. Accompanying the TEK X Press, is Elise Pydynkowski, the knowledgeable sales associate ";
content += "whom TEK credits as a significant reason behind the program's success. "; content += "Covering a 50-mile radius in the Boston area, Pydynkowski serves TEK's customers by processing orders, ship "; content += "tickets and invoices on demand. Moreover, TEK developed a key product list (inventory) for its mobile customers. "; content += "With regards to TEK X Press products, another bonus is \"the fact it is all purchased inventory,\" noted Hoefner, "; content += "adding, \"none of it is on consignment.\" The TEK X Press truck holds in excess of 500 line items with $100,000 in "; content += "inventory on any given day as it serves customers five days a week. As stated earlier, one of the major keys to the "; content += "program's success is Elise Pydynkowski. \" Elise deserves much of the credit and customers applaud her "; content += "extraordinary service. When she was hired two years ago for this position, she had no experience in the industry. "; content += "She had some sales background. She is pleasant, with a great personality. She has the ability to establish a "; content += "rapport with people like no one I have ever seen before,\" agrees Mike Allard, TEK's sales manager. "; content += "Jumping into an industry in which she has no background was not a problem for Pydynkowski. Visiting her "; content += "accounts once each week, allows her to interact with everyone at the customer site from maintenance to receiving, "; content += "warehouse, engineering and also the general managers. \"Working with people makes my job easy,\" said "; content += "Pydynkowski. \"I have been involved with sales and customer service my whole career and I enjoy interacting with "; content += "customers. Working so closely with these people, you become like one of their employees.\" "; content += "TEK has benefited with 30% to 50% growth over a two-year period at the accounts that are participating in the "; content += "program. With one particular account, TEK has gone from zero dollars to $110,000 specifically due to the TEK X "; content += "Press. \"Our customer told us they were not going back to (a key competitor of TEK's) and the final decision was "; content += "due to our mobile service,\" said Hoefner. "; content += "The next step is a plan to grow the TEK X Press service offering. \"Typically, we target two to three potential "; content += "accounts annually, with the hope of capturing one,\" said Hoefner, who noted an expansion to a second truck may be "; content += "need to service the accounts in the future. The truck's graphics mimic that of Parker's Tech Tour trailer, which "; content += "travels North America and Europe to customer locations. "; content += "Each one of the accounts within the program has its own challenges. \"Each one has its unique wrinkles,\" said "; content += "Hoefner. \"We didn't get the business because of price. Our strategy was to burrow ourselves deeper into the "; content += "account so we could have better contact with the users. We have reaped additional benefits from the volume.\" "; */ content += " | |
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content += "HOSE PRODUCTS - Sanitary Hose
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